Frequently Asked Questions

Amenity Access

What are the operating hours of the pool?

The pool is open 7 days per week, 365 days per year from 6:00 AM - 10:00 PM.

What are the hours for the boat ramp gate access?

6am-8pm, 7 days per week, 365 days per year

Are non-residents allowed to buy a pass to use the pool?

There is an agreement between the city and the HOA to allow non-residents of Lakeside at Tessera who live in Lago Vista to purchase a pass from the city to use the pool between certain dates in the summer months determined for that year (not set) during limited hours when lifeguards are required to be on site. Current hours for lifeguards/public use (pass required) are Mon-Fri 8am-11:30am ONLY. Residents of Lakeside at Tessera are still able to access and use the pool during these hours. The bottom pool and deck are closed off during hours when the public can present their pass to lifeguards and use the pool.

Where can I get an access device?

You can order an access device (works for the pool and boat ramp gates) from Goodwin’s Amenity Access Department by clicking HERE.

For any questions related to the status of your access device request, please email amenityaccess@goodwintx.com or call (512) 852-7980.

How long does it take for my request to be fulfilled and how will I receive my device?

Please allow up to 7 business days from form submission to receive your access device. When your access device is ready for pick up, you will receive an email notification. You can choose to either have your device mailed to you or pick it up at your local Goodwin office.

Is alcohol allowed at the pool or amenity center?

Use of alcohol is strictly prohibited at the pool or amenity center. No glass/smoking/vaping in the gated pool area.

How many guests can I have at the pool?

Each household (not each resident) is permitted up to 5 guests at any time.

Architectural

What types of exterior modifications can I make to my home without requiring approval of the association?

Please review the “Quick Reference Guide to Exterior Projects” linked below. All other exterior modifications or improvements should be approved through the community association’s architectural control process. Please complete the Lakeside at Tessera HOM Form linked HERE.

Where do I find my community's architectural modification request form?

Please complete the Lakeside at Tessera HOM Form linked HERE.

What's the process for submitting the application? How long does it take to get approval?

Once the application is submitted (and applicable fees received) it will be reviewed by the Architectural Plan Review (APR) Team. APR is tasked by the Board of Directors to review each submission to determine that the request is in compliance with the association’s architectural guidelines. A response from the Association may take as many as 30 days from the date of submission. Please ensure that you provide as much information as possible with your application to avoid delays.

What is the status of my application?

If you have not heard from the Community Manager or Architectural Plan Review Team within 30 days from the date of submission, please submit a request via TownSq or email your Community Manager at ATLTmanager@goodwintx.com.

Board Meetings

How do I find out when the next Board meeting takes place?

Board Meeting dates and times are typically noticed via the News and Events section of TownSq. If you have registered your email address, we will also send meeting details via email in advance of the meeting.

Where can I find copies of the most recent Meeting Minutes?

Meeting minutes are posted in the Documents section of TownSq.

Common Area Maintenance

What does the Association maintain and what am I responsible for maintaining?

The Association manages common areas as approved by the Board of Directors. Homeowners are responsible for all interior and exterior maintenance of their property.

I need to report a maintenance issue to a common area in the community...

We sincerely appreciate your efforts in alerting our management team of any maintenance issues in your community. Please submit a request via TownSq or email the manager and include a picture with the address/location and as much detail as possible.

What is the trash/waste pick-up schedule for my community?

Every Thursday

How do I get a mailbox key?

Please contact your local United States Postal Center for instructions on obtaining your mailbox key.

Compliance

I just received a violation notice. Who can I talk to about it?

Covenant violation related inquiries can be directed to our Compliance Department at compliance@goodwintx.com. Additional contact information is available on the notice you received. Include your address in all emails.

I need to report an issue with a neighbor's home.

Please submit a request via email to the property manager or via TownSq and be sure include a picture, the address it corresponds to, and as much detail as possible where applicable.

When does your compliance driver come through our community?

The schedule will vary, but our compliance drivers typically visit the community on a bi-weekly basis.

Is there a list of do's and don'ts I can give to my tenant?

A copy of the community’s Covenants, Conditions and Restrictions can be found in the Association Documents section of this website. A document titled Lakeside at Tessera HOA Information is linked below that summarizes some of the key information and helpful reminders (including common violations to avoid).

Contacts

Who can I reach for help?

We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:

TownSq App: Submit a request via our web and mobile application.

Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM.

855-289-6007 or info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

Community Manager: Via email ATLTmanager@goodwintx.com.

Compliance Team: Covenant violation related inquiries can be directed to compliance@goodwintx.com.

How can I reach the Board of Directors?

You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a message via email to be relayed to the Board of Directors by the Property Manager.

Who do I contact for questions about PID payments?

Beginning with the Annual Installment (Due January 31, 2019) for the Tessera On Lake Travis Public Improvement District, the County Tax Collector will be including the Annual Installment on the tax bill. The tax bills are sent in early October. If there are any questions, homeowners should contact the PID administrator, P3Works, directly at 512-568-5432 or jon@p3-works.com. Please also see informational PID handouts linked below.

Documents

Where can I find the governing documents of the association?

All governing documents of the association are available in the Association Documents section of this website.

Financial

What is my balance?

You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com

How do I pay my assessment?

For your convenience, we offer several payment options:

Option 1: Mail-In Your Payment to the following address:

Lakeside at Tessera HOA

c/o Goodwin Processing Center

PO Box 93447

Las Vegas, NV 89193-3447

Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.

From the web:

From the top of your home page feed, select the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including: pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code (ATLT) in the memo section of your check.

Can I pay my assessment with a credit/debit card?

Yes, credit/debit cards are accepted through TownSq.

From the web:

Login to TownSq at https://app.townsq.io/login

From the top of your home page feed, select the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

From the TownSq App:

From the top of your mobile feed, choose the account you’d like to make a payment on.

Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.

What is my property code?

Your Property Code is ATLT

What is the Management ID?

6587

When is my assessment due?

Monthly, due on the 1^st. Subject to late fees and delinquency processing fees. **Avoid negative credit bureau reporting for assessments that are more than 60 days delinquent.**

Effective January 1, 2021 monthly assessment dues increase from $57/month to $63/month.

Are there any fees associated with online payments?

When making credit card payments online, there is a $1.50 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1.50 convenience fee.

Why does my account show a negative number?

A negative number means that you have a credit balance.

I received a letter about a past due assessment. Who can I talk to about these fees?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

Who can I talk to about setting up a payment plan?

Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you wherever possible.

How do I update my Western Alliance payment information?

To update existing Western Alliance recurring payments, click here.

How do I cancel my Western Alliance auto draft?

To update existing Western Alliance recurring payments, click here.

*Western Alliance charges a processing fee of $1.95 for each one-time e-check payments.

What is my assessment paying for?

Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc.. Currently, there are not enough dues paying owners to cover the operating expenses for the Association and the Developer has been covering shortfall to avoid a significant dues increase. The developer is not required to contribute funds to cover shortfall and they have the right to consider contributions a loan to be paid back by the association in accordance with 4.6 of the Declaration.

Where can I find my account number?

You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007 or info@goodwintx.com. Include your address in all email correspondence.

Owner Information

How do I update my contact information/mailing address?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq. Include your address in all correspondence so representatives are able to more quickly assist you.

Resales

If you need to order a resale certificate or questionnaire, please visit Community Archives at https://marketplace.communityarchives.com/login For any issues registering on the site or placing an order please call (833) 462-3627.

Homeowners with question regarding their assessments or account balance may contact our Customer Care department at info@goodwintx.com or by phone at (855)289-6007.

Rules/Regulations

A copy of the community’s Covenants, Conditions and Restrictions can be found in the Association Documents section of this website. A document titled Lakeside at Tessera HOA Information summarizes some of the common violations to avoid and helpful reminders.

TownSq

What is TownSq?

TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:

Easily communicate with neighbors, community managers, and board members

Manage your account and pay online

Get up-to-date community news and events

Request and review status of service inquiries

Participate in community polls

Access community forms and documents

And more…

How do I register for TownSq?

Registering for TownSq is fast and easy. Follow the steps below to get started:

Visit https://app.townsq.io/ais/sign-up

Enter your Account Number and Zip code (Physical property address)

Provide your email address and create a password

I'm getting an error when I try to register for TownSq. Can you help?

Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.

How do I change my email preferences for TownSq notifications?

Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.

How do I submit a request in TownSq?

Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.

I forgot my TownSq password, how can I reset it?

Visit https://app.townsq.io/user-recovery to reset your password.